Explain six (6) dimensions of quality.
1.Performance
•It is the primary operating characteristics, which determines-how well the product or service performs the intended function.
•Example: Durability of batteries, fuel economy of cars, BHP of an engine, etc.
2.Features
•These are special features (secondary) which appeal to customers.
•Example: Design of seats in a car, look and color of a refrigerator, etc.
3.Durability
•It is the time duration or amount of use before being replaced or repaired.
4.Reliability
•Likelihood of breakdown, repair or expected time of fault-free operation.
5.Serviceability
•Convenience and cost of repair and maintenance and is related to ease in resolving the customer complains.
6.Consistency and Conformance
•Conformance with standard, matching with documentation, being on-time, etc.
p/s: based on my answer in group's presentation :)
teori dah ada, praktikal yg saya tak buat ni.
BalasPadam@Liza @ Adzriel AB
BalasPadamerm..xpe slow2 dulu..huhu