Explain six (6) dimensions of quality . 1. Performance • It is the primary operating characteristics, which determines-how well the product or service performs the intended function. • Example: Durability of batteries, fuel economy of cars, BHP of an engine, etc. 2. Features • These are special features (secondary) which appeal to customers. • Example: Design of seats in a car, look and color of a refrigerator, etc. 3. Durability • It is the time duration or amount of use before being replaced or repaired. 4. Reliability • Likelihood of breakdown, repair or expected time of fault-free operation. 5.Serviceability • Convenience and cost of repair and maintenance and is related to ease in resolving the customer complains . 6 .Consistency and Conformance • Conformance with standard, matching with documentation, being on-time, etc . p/s: based on my answer in group's presentation :) PLAY ONLINE GAME WITH GOOGLE WANNA DJ COMING HOME?? GOT FUN GOT FUNDS